Tech Support – Dell

What kind of warranty does my Dell Laptop come with?

The Dell Basic Hardware Service is included with your new Dell system and is valid within your limited warranty term. This service includes:

  • Basic hardware warranty phone support during local business hours
  • 3 Year Next Business Day On-site Service after remote diagnosis or Return for Repair Service — Depending on the Dell hardware product, additional repair options may apply

How do I contact support?
– CHAT ONLINE WITH A DELL SUPPORT REP
Fast, easy and hassle free! Get the answers you need quickly by chatting online with a Dell Technical Support Representative. Click HERE to chat live with a Dell Support Rep who can help to resolve the issue that you are having. Just enter the service tag of your computer which is found on a sticker on the bottom of your laptop.

– CALL SUPPORT
For faster service, please have your service tag or express service code ready for the phone representative. The service tag or express service code can be found on a sticker on the bottom of your laptop. Once you have it please call 1-888-977-3355 and follow the prompts.

Tech Support – Apple

How do I get support?

There are many ways to get support for your Apple MacBook Pro.  If you are having any issues you may call the Apple Education Support Hotline at 1-800-800-2775 or take your MacBook Pro to any Apple retail store or Authorized Service Center.  All student MacBook Pros come with the Apple Care Extended Warranty and is tied to the serial number of your computer.  The Los Angeles Film School does not offer technical assistance or support for any student issued laptop computer.

MAC HOLLYWOOD
  • We are an Authorized Reseller and Service Provider
  • We work on IN and OUT of warranty repairs
  • Up to 10% off service repairs if you show you’re an LAFS Student
  • Other discounts vary from our sales dept.
  • We have Keyboard Covers in Stock from KBCovers (Avid, FinalCut, Soundtrack Pro, Adobe Products, and More)
  • We specialize in pro audio and film
  • Within walking distance from LAFS and LARS

Which Apple Store is the closest to the Los Angeles Film School?

APPLE STORE, THE GROVE

Store Information
Address:
189 The Grove Drive
Los Angeles, CA 90036
(323) 965-8400 Driving Directions & Map
Store hours:
Mon – Thu:10:00 a.m. – 9:00 p.m.
Fri, Sat:10:00 a.m. – 10:00 p.m.
Sun:10:00 a.m. – 8:00 p.m.

To make a reservation for the Genius Bar click HERE

APPLE STORE, THE BEVERLY CENTER

Store Information
Address:
8500 Beverly Boulevard, Suite #656
Los Angeles, CA 90048
(310) 289-7014 Driving Directions & Map Store hours:
Mon – Fri:10:00 a.m. – 9:00 p.m.
Sat:10:00 a.m. – 8:00 p.m.
Sun:11:00 a.m. – 6:00 p.m.

To make a reservation for the Genius Bar click HERE

 Apple Care Warranty Explained

Every Macbook Pro comes with a one-year limited warranty and up to 90 days ofcomplimentary telephone technical support. Apple Care Extends your coverage to 3 years from your hardware product’s original purchase date. You get one-stop access to Apple’s telephone technical support for questions about Apple hardware, Mac OS X, and Apple applications such as iLife and iWork. And you get global repair coverage for your Mac and Apple display through convenient service options.

One Stop for Service and Support

Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Mail-in repair for portable computers: Mail in your Mac using a prepaid shipping box provided by Apple
  • Carry-in repair: Take your Mac or Apple display to an Apple Retail Store or other Apple Authorized Service Provider

Apple Hardware Coverage

The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

  • What’s covered ?
  • Your Mac computer
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2
  • MacBook Air SuperDrive (for MacBook Air and Mac mini with Snow Leopard Server only)
  • Apple display purchased with your Mac

Software Support Included

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

  • Using the Mac OS X operating system
  • Quick how-to questions about iLife and iWork
  • Connecting to printers and AirPort networks