STUDENT COMPLAINTS/QUESTIONS
Students are encouraged to discuss any concerns or complaints directly with staff, faculty, or administrators at The Los Angeles Film School.
If the issue is not resolved through this initial discussion, students can submit a formal complaint online using the the complaint questionnaire form.
Formal Complaint Process
1. Complaint Review
An Education Administrator who is not directly involved in the area of complaint, will act as an impartial representative. If the Education Administrator must be recused due to involvement in the area of complaint, another institution staff member will be assigned for assurance of serving as an impartial representation. The Education Administrator will direct and facilitate each complaint with the appropriate Staff/Faculty member with the goal being to obtain a satisfactory resolution and/or ultimate clarification. Students will receive initial acknowledgment of the complaint and may be contacted for additional input. Students should be willing to be involved in discussion and communication towards resolution.
2. Communication and Resolution
Students will receive initial acknowledgment and may be contacted for further information. A final decision from the relevant staff/faculty member will be communicated within 30 days of receiving the written complaint.
External Options
ACCSC
If a student does not feel that the institution has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the institution for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission.
Please direct all inquiries to:
Accrediting Commission of Career Schools and Colleges 2101
Wilson Boulevard, Suite 302 Arlington VA, 22201
Phone: (703) 247-4212
A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting complaints@accsc.org or at www.accsc.org/Student-Corner/Complaints.aspx.
Bureau for Private Postsecondary Education
Any questions a student may have regarding the academic catalog that have not been satisfactorily answered by the institution may be directed to The Bureau for Private Postsecondary Education at:
1747 N. Market Boulevard, Suite 225, Sacramento, CA 95834
or
P.O. Box 980818, West Sacramento, CA 95798-0818
Phone: (888) 370-7589 Fax: (916) 263-1897
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s website.
WISCONSIN RESIDENTS
The Educational Approval Board (EAB) has the authority, under EAB 4.08(2), to investigate a student complaint, negotiate a settlement, or dismiss a complaint if it is found to be inappropriate. The following information is intended to help students file a complaint about a school that the EAB regulates.
Before you file a complaint with the EAB, state law requires that you try to resolve the matter with the school. Every EAB approved school has a process to resolve student complaints. If the matter is not resolved, you may file a complaint with the EAB using the EAB Student Complaint form, published on the EAB website.
Complaints must be filed within one year after the student’s last recorded date of attendance. Upon receiving a student complaint, EAB investigates it. If preliminary findings indicate a violation by a school, the EAB shall attempt, through mediation, to resolve the complaint. If no agreement is reached, the EAB may dismiss the complaint or conduct a hearing. Under Wisconsin’s Open Records Law (Wis. Stats., Ch. 19), complaints will generally be available for review on request from a member of the public after the EAB has acted.
For more information visit the EAB webpage on this topic:
dsps.wi.gov/Pages/Programs/EducationalApproval/EAPFileAComplaint.aspx
You may contact the EAB at the below specifics if you have any questions about the complaint process:
Wisconsin Educational Approval Board 431 Charmany Drive, Suite 102, Madison, WI 53719
Phone: (608) 266-1996
WISCONSIN POLICIES FOR RESIDENTS ENROLLED IN ONLINE PROGRAMS
The following policies apply only to residents of the State of Wisconsin who enroll in online degree programs.
Institutional Ownership:
The school is owned by Los Angeles Film Schools, LLC, a California Limited Liability Company. Los Angeles Film Schools, LLC is owned by a group of business entities with a background in education and finance including:
Phelps Education West, LLC
The Heavener Company Education West, LLC
Haddock Education, LLC
LAFS, LLC
Cal Lending
Phelps Education West, LLC • The Heavener Company Education West, LLC • Haddock Education, LLC • LAFS, LLC • Cal Lending
Chief School Administrator: The Chief School Administrator is Tammy Elliott and the Online Education Director is Jackie Otero.
Acceptance
The school has an open admissions policy. Upon receipt of a full and complete Application for Admission, the school reviews the application to ensure that the applicant meets all minimum criteria for admission and in the affirmative, the applicant is notified of acceptance by phone call. Students are accepted on a provisional basis subject to successful completion of a technology assessment and orientation module.
Effect of Advanced Standing
Students who are granted credit for courses via transfer of credit for previous education or via CLEP, DTTS or ACE test scores (see Transfer of Credit Policy) may find that the length of the program in which they are enrolled is reduced by one month for each course in which the student is granted credit. Students who are granted credit for courses via transfer of credit for previous education or via CLEP, DTTS or ACE test scores (see Transfer of Credit Policy in the Academic Catalog Online Degree Programs) will receive a reduction in total tuition costs. The reduction in total tuition cost is calculated by:
- determining the per credit hour tuition by dividing the total program tuition by the total credit hours of the program; then,
- multiplying the per credit hour tuition by the total transfer credit hours and/or test score credit hours awarded to determine the tuition reduction amount; then
- subtract the tuition reduction amount from the total tuition charge for the program to determine the adjusted tuition.
EXAMPLE: A 60 credit hour program with a total tuition charge of $30,000 for which a student is granted 6 credit hours of transfer of credit for previous education.Student tuition billing from the school is adjusted accordingly.
$30,000 / 60 = $500 TUITION PER CREDIT HOUR
$500 X 6 = $3,000 TUITION REDUCTION AMOUNT
$30,000 – $3,000 = $27,000 ADJUSTED TUITION
Student tuition billing from the school is adjusted accordingly.
GEORGIA RESIDENTS
Residents of Georgia enrolled in a Los Angeles Film School Online Program, may appeal to the Georgia Non-Public Postsecondary Education Commission (GNPEC) in relation to any compliance or grievance such a student may have that is not resolved to such a student’s satisfaction.
The GNPEC may be reached at:
2082 East Exchange Place, Suite 220, Tucker, GA 30084-5305
Phone: (770) 414-3300
MARYLAND RESIDENTS
This institution is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission.
Complaints should be directed to:
Maryland Higher Education Commission, 6 North Liberty Street, 10th Floor, Baltimore, MD 21201
Phone: 410-767-3300
collegiatecomplaint.mhec@maryland.gov
https://onestop.md.gov/forms/mhec-student-complaint-portal-5f74bfc0ab0f9d00fc796766
CONNECTICUT RESIDENTS
Connecticut residents who are unable to resolve complaints with the institution may contact the Connecticut Office of Higher Education.
Complaints should be directed to:
Emily Bjornberg
Senior Consultant
Academic Affairs
Connecticut Office of Higher Education, 450 Columbus Blvd, Suite 707, Hartford, CT 06103
Emily.Bjornberg@ct.gov
Phone: 860-947-1824
OREGON RESIDENTS
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint.
Students may contact:
Higher Education Coordinating Commission 3225 25th St., SE Salem, OR 97302
Students may send an email to:
Students may also access our complaints web page at:
www.oregon.gov/highered/about/Pages/complaints.aspx
FLORIDA RESIDENTS
A grievance procedure is available to any student who believes a decision or action has adversely affected his/her status, rights or privileges as a student. The purpose is to provide a prompt and equitable process for resolving student grievances. Students with grievances should first meet with a School Director and complete a written statement. If the grievance is not resolved, then the School Director will review it will all parties concerned. The Executive Director’s decision is final.
Students who feel a grievance is unresolved may refer their grievance to:
Executive Director, Commission for Independent Education,
325 West Gaines Street, Suite #1414, Tallahassee, FL 32399-0400
Phone: (850) 245-3200 or toll free at (888) 224-6684
MINNESOTA RESIDENTS
GOVERNING BODY-STATEMENT OF LEGAL CONTROL
Los Angeles Film School is a fictitious name registered by Los Angeles Film Schools, LLC dba Los Angeles Film School and is organized and charted under the laws of the State of California and is registered with the California Secretary of State as a Limited Liability Company. The address of the governing body is 6363 Sunset Boulevard, Hollywood CA 90028.
Los Angeles Film School is registered with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions. In addition, all registered schools shall publish in the school catalog or student handbook the name, street address, telephone number, and Web site address of the office.
Minnesota Office of Higher Education:
1450 Energy Park Drive, Suite 350, St.Paul, MN 55108-5227
Phone: (651) 642-0567 or toll free at (800) 657-3866 or fax (651) 642-0675
Board of Co-Chairmen-Governing Body: 1) Edward E. Haddock, Jr.; 2) James W. Heavener; 3) Jonathan D. Phelps
Administration: Tammy Elliott, President
Online Administration Officers: Monica Landrum, VP Online Admissions • Jackie Otero, Education Director Online • Jeanette LaCroix, Director of Online Operations • Dale Scott, Director of Financial Aid, Online Enrollment
KANSAS RESIDENTS
The Los Angeles Film School is authorized to operate in Kansas with a Certificate of Approval from the Kansas Board of Regents. Kansas Board of Regents, 1000 SW Jackson, Suite 520, Topeka, KS 66612; 785-430-4240.
STUDENT COMPLAINTS/QUESTIONS
Kansas students who are filing a complaint against Los Angeles Film School should follow the standard Los Angeles Film School grievance procedure information.
If a satisfactory resolution cannot be reached after exhausting Los Angeles Film School’s complaint procedure, Kansas residents may file a complaint with the Kansas Board of Regents at:
www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process